In case of emergency

how do we handle Crisis situations?


Where to call

Emergency – call 0112 (112 externally)

Don’t forget to dial a 0 before the number from an internal telephone/landline. 

PLEASE NOTE: You can now phone 112 without an initial zero from a mobile with an internal connection. It also means that it is possible to call 112 via the SOS Alarm app.

When you phone 112 via the app, you automatically send your position to SOS Alarm, which means it is easier for assistance to arrive at the right place. The app is free and can be downloaded for iPhone and Android via the App Store and Google Play. Please note that calls to 112 via your office landline still require an initial zero, i.e. 0-112.

Read more about the app on the SOS Alarm website

On-call staff at the University – call 20 700

If you need to contact a security officer or the University’s on-call staff, call 20 700. From abroad call: +46 46 222 07 00

Emergency numbers in alphabetical order

Crisis situations

Examples of crisis situations related to the workplace include accidents, serious illness or the death of a colleague, staff cuts, fire, assault, theft and harassment.

Examples of situations outside work that may cause an employee to end up in crisis are deaths or illness in the family, changes in their family situation, drug abuse, crime and accidents.

Whether or not an incident leads to a state of crisis depends not only on the nature of the incident or situation but also on how the victim experiences and reacts to it. People react differently and what is experienced as a crisis by one person can be experienced as threatening but manageable by another. How we deal with a crisis situation is affected by our personality, the current living situation we are in, our previous experiences of traumatic events, etc.

Learn more about crisis at

Report all incidents

No incident is too small to report! Incidents could include:

  • observations
  • burglaries
  • thefts
  • lost keys
  • lost access cards
  • threats or violence

When you report the incident, you will receive help to ensure that all necessary external reports and contact are made.

Complete an incident report- log in with your Lucat ID and select language

Contact at LUSEM

Emma Carolander
Human resources administrator
Phone: +46 46 222 70 08

Jörgen Norén
Facility manager, LUSEM
Phone:+46 703 270 303


Staff contact information

Contact at LU

Per Nordén
Chief security officer
+46 46 222 33 33

Ann‐Charlotte Dahlberg
Security coordinator
+46 46 222 32 35

Håkan Jönsson
Security coordinator
+46 46 222 32 46

Mikael Persson
Security coordinator
+46 46 222 07 09